On most support repair orders, our goal is to provide you with a quick turn-around time. We strive to return devices within 4-5 business days upon receipt of the unit.
All device and accessory repairs, maintenance, and after service are done in-house by our certified technicians. We only use original Bonart (ART) brand parts and components for all replacements.
For units under current warranty terms (please refer to our warranty policy),all replacement parts and labor are free of charge.
For units out of warranty coverage and/or damage not covered by the warranty policy, there is a flat labor fee, and our replacement parts are affordably priced. All units repaired by Bonart are covered by a 90-day repair warranty. Customers are responsible for the roundtrip shipping cost.
In the United States only, Bonart Medical Technology, Inc. provides, upon request, a free loaner program for users who are in need of a temporary functional unit until their original unit is repaired or serviced.
The following lists our free loaner program requirements:
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Loaner Unit Form must be completed.
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Credit card information is required for security deposit.
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Loaner units are required to be returned within 10 days upon receipt of the repaired or serviced units. If the loaner unit is not returned on time, the credit card on file will be charged a weekly rental fee of $50.00. If loaner is returned with missing parts, the credit card will be charged for missing parts and accessories.
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Customers are responsible for roundtrip shipping charges, regardless if the unit being sent in for service is under warranty or not.
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Customers are responsible for shipping back as Bonart does not issue call tags for loaner units. We recommend using UPS or FEDEX so shipment may be tracked.
To request a loaner unit, please download the "Loaner Unit Form."
For questions about our Technical Support in the United States, please click here to contact us, or call 1-888-5-BONART.
Your business is our business. We want our customers to be satisfied with our service, and if there is anything we can do to better serve our customers in the near future, please let us know. Click here to contact us.
If you have any questions or concerns regarding your Bonart dental devices or accessories, and is within the United States, please contact one of the Bonart Medical's Customer Care representatives.
US Toll free number: 1-888-5-BONART (1-888-526-6278). Available M-F, 9am-5:30pm, Pacific Standard Time. If you reside outside the United States, please contact your local authorized dealers.
Click here to contact us. We will respond to your e-mail inquiry within 24 hours, during normal business hours.
For Technical Support regarding your Bonart products, including repairs, maintenance and loaner programs, click here.
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